FAQ

Is there any shipping cost?
Patterns and tutorials are PDF instant downloads, hence there is no shipping cost.

What are your accepted payment methods?
We accept payments through Paypal and Paypal Express.

Refunds and exchanges
Due to the nature of digital files, we do not give refunds or exchanges. It’s impossible  to take back a digital file off your computer. Hence, please read the listing descriptions carefully before purchasing and make sure you understand what you are buying. You will be purchasing a pattern/tutorial PDF so that you (or someone who loves you) can make a finished item. The photos in the listings are only there to give you a clear idea of how the pattern/tutorial looks when finished. Everything is digital and sent to you as a PDF.

Do you do custom orders?
Due to time constraints, unfortunately we are unable to do custom orders.

I bought an item and haven’t received it?
If you do not receive your pattern/tutorial download link via email within 24 hours after payment, please check your spam folder first. If you still don’t have it, contact us and we will send it to you. On the odd occasion, downloads can be slow in arriving.

I can’t print a PDF I received from you…
All PDFs have been tested for printing. You should be able to print any pattern or tutorial you purchase here. We’re happy to check and resend the PDF file to you if there appears to be an issue, however, printing problems can often arise from your computer and printer setup, rather than a fault in the PDF itself.

Can you mail a printout of a PDF to me?
Printing, handling and shipping costs can be very prohibitive with this, so it is recommended to put the PDF on a USB or disk and take it to your local printer or copy shop instead, as it’s far more affordable that way.

Copyright
All PDF patterns/tutorials and the designs the patterns are based on are copyright protected. They are for personal use only. Purchase of a pattern/tutorial indicates your agreement in abiding by this copyright policy. All photos, product descriptions and patterns/tutorials are the intellectual and creative property of Lucky Star Stitches.